Community Management

Overview

Great community management is all about bridging the gap between the developer and the player, bringing players closer to a game and allowing them to create a sense of self and belonging through interaction and engagement. An efficient community management team can heighten the gaming experience by helping blend the world of the game with the real world of a player, turning passive audiences into active communities, and even increase brand loyalty and play time within a game. How? Though careful social and content curation, full-scale one-to-one and community support, and engaging campaigns based on real, measurable goals.

Community management engages players at every stage of the process, from development and pre-release to launch and post-release interaction, communication, and support. A great team will get to know your audience, what they think and feel about a game, and interact with them based on accurate data gained from interaction and experience. Multilingual services (did you know MoGi Group operates in over 50 international languages?) also allow teams to reach wider audiences and open doors to new markets worldwide. Our community management teams always keep their eyes on the ultimate goal: creating self-sustained communities that live and breathe the culture of your game. Strong communities lead to stronger games. It’s no secret that word of mouth is the most effective way to getting a message out into the world – community management is where that starts!

Bringing developers and players together to make sure the best gaming experience possible is paramount in community management. That’s why our community management service suite is split into three key strategic pillars: full community management, community support, and community marketing. Our teams provide comprehensive analytical reports regularly, keeping developers in the know about key community trends, feedback, and sentiment – a very valuable tool for game creators who like to put their players first! Packages are fully scalable and available in combination or as a unique service, making outstanding and engaging community management a viable option for any budget. The right package can also take the pressure to engage away from developers and allow them the space to continue producing great games!